Most helpful customer reviews
217 of 222 people found the following review helpful.
It took me all of about 2.5 hours to remove the old beat up faucet and replace it with this one. It looks great, the flow is awesome, the pull down feature works exactly the way is is supposed to. I posted a few before/after pictures to help people along.
I think the complaints about the pull down not fully retracting may be related to a couple of things. First, there are supplied weights that have to be placed in the right spot in order to get full retraction of the pull-down. Second, if you replace all the stuff under your sink you have the make sure nothing gets in the way of the hoses or the pull down may not fully retract due to stuff getting in the way.
I did this with a wrench and a screwdriver and no knowledge of plumbing. It looks awesome, it works great and I feel like a master of home improvement. How can you beat that?
96 of 98 people found the following review helpful.
Still Awesome After 3.5 Years
By Trojan Jon
I purchased this faucet back in 2010 and have been enjoying it ever since. I love the fact that the spray head clears a five gallon bucket, which makes it ideal for water changes on my aquarium. I initially used the chrome mounting plate for my previous three hole sink, but I recently had granite counters put in with a stainless sink, so I'm just using the single hole setup now. I keep the chrome polished all the time, as I'm a neat freak, and it still looks like the day I got it three years ago. I've only had two issues over this time period. First, the little slit of plastic on the back of the spray head broke off that connects with the arm, but I actually prefer this, because now I don't have to line it up every time I'm done pulling the spray head out. If the hose is tight on spray head, it's not going to rotate much at all anyway. The second issue I had is the same that others have mentioned, which is the spray head popping out about a quarter of an inch when the water is turned on. It would also hang down on occasion as well. Anyway, these problems are 100% solved by calling A.S. and ordering the extra heavy counter weight. You'll probably have to install the rubber wrap on the hose prior to tightening the weight, as it's not a very tight connection otherwise and the weight can shift over time, which you want to avoid. Also, be sure to measure 16" down from the underside of the countertop when mounting the weight. This is the recommended mounting distance, and I found it to be the sweet spot where the spray head doesn't pop out at all when the water's turned on. The heavier weight, in my opinion, gives the spray head a much more high quality and beefy feel to it. Ultimately, you want it mounted an inch or two up from the bottom of the loop on the hose, making sure it's on the side that is pulled up towards the countertop when you pull the spray head out.
These American Standard faucets are much more well built than almost any of the competition, particularly Delta, who now uses way too much plastic in their designs. I used to like Delta a lot, but that relationship has been severed now. American Standard and Kohler also make the best toilets out there as well, period. I would highly recommend this faucet to anyone.
113 of 118 people found the following review helpful. See all 446 customer reviews...
Great faucet and customer service from American Standard
First things first. We purchased the American Standard Fairbury at Home Depot. Unfortunately it broke within 6 months when an internal part, a bushing of some sort, caused the faucet to rotate from side to side freely.
I called American Standard to see if they could arrange a hot swap, sending me the replacement faucet first (with a credit card deposit) and then my shipping back the defective one. To my surprise, they simply shipped me the replacement and told me to discard the broken one. They did, however, ask for a photo of it first. It arrived a week later and is working perfectly.
I'm a huge fan of good customer service (is there anyone who isn't?) and will definitely consider American Standard for plumbing fixtures next time we're remodeling. They made the replacement effortless and I'm very grateful.