Most helpful customer reviews
209 of 224 people found the following review helpful.
By Fred S.
Save your money!!!!! After going thru cheap gas trimmers like disposable lighters, I thought I'd bite the bullet and buy a good one. Well, after spending $199.00 for this troy built, I thought this would last me a while. WRONG!!! I pruchased it from Fleet Farm in Chippewa Falls WI. While using it my third time, I heard a terrible noise, and it suddenly quit. Returning to the store with it, they told me I abused it, and there was nothing they could do (trimming weeds is abuse?! - isnt that what this is supposed to do?) So another $109.00 later, it now had a new flywheel. Tried it again - after about 15 minutes use, there was that horrible noise again, and another sudden stop. I called Troy Built, and was told to take a hike, it was my problem, and they would do nothing for me, but I could send it in and they would install another flywheel for me - Another $109.00 + shipping. My nice new Troy built trimmer now occupies its rightful spot at the local landfill, along with the $308.00 it cost me for about 1-1/2 hours use. Along with the putrid performance of this piece of garbage goes the total lack of service by the selling dealer, FARM AND FLEET in chippewa falls.
If youre thinking of buying one of these trimmers - DONT DO IT - it is an expensive paperweight, with absolutely no customer service.
105 of 113 people found the following review helpful.
I recently purchased and quickly took this trimmer back. I first thought that having a 4 cyle engine was a good thing. Not. First it is very unbalanced and heavy. Second, it is very difficult to start. Third, you are told in the manual to disassemble the engine every 10 hours and adjust the valves. If you don't feel comfortable doing that, they suggest paying money to have it done. What?!!! Oh, they also tell you to make sure you replace the valve cover gasket everytime you do this. The engine was anything but smooth running and replacing the line is a real pain. This product just isn't well engineered. Buyer beware as this is an MTD product which does not have a good reputation for quality products or service.
47 of 50 people found the following review helpful. See all 295 customer reviews...
stuck with junk
By Christine Grande
used once and o.k. it didnt rain for a month and didnt have to mow for 4 weeks. 30 days past used for second time and bump head broke. got a new one broke again, and again. no return past 30 days. DO NOT BUY!